I really don t go to them any more because I know what the answer will be. I will say that every time I see Bambi no matter what day, or time she has that great smile on her face and always seems to make the time to say hi. Don't get me wrong they are still friendly but most times it is hard to even find a host and they are always so busy. When you first opened they were always so friendly and smiling. I do think your host are overworked and short staffed. That is such a great feeling when you are a loyal customer that at times felt that Parx could have cared less about you. And after Vic helped with an issue that I had,every time I see him even if it is just passing by, he smiles and acknowledges me by NAME. I had two great experiences with your player service reps Their names were Trish and Vic.Trish is always so pleasant and helpful. The staff at the player service desk is always very friendly. I think when you provide great service you should be told. I have been going to Parx casino since they opened.
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